Person in a wheelechair hi-fiving another person

In our third Podcast Matt Whale - MD of How to Impact and Head of Innovation and Strategic Insight for Deepend Group speaks with Annie Doyle - Chief Executive Officer at Civic Disability Services Limited.

Annie is an advocate for "social justice as a platform" and an inspiring leader in innovation within the disability sector. She is a management professional with more than 20 years experience, with the last 9 years in Non-for-profit disability.

In the next deep dive of the series into health and wellness Matt Whale covers the following topics:

  • Accelerated learning curve through COVID-19
  • Barriers, bureaucracy and the red tape within a process driven system
  • Clinical professionals changed the way services are provided to clients using user friendly systems
  • Staff fortitude, champions within the business, rising to the challenge
  • Staff developed new ways to facilitate routines, hygiene practices and communications with clients
  • Innovation journey - online tools developed quickly to provide continued services to clients utilising digital technologies
  • New behaviours - "Civic at Home" on-line digital platform
  • Telehealth opened doors to provide better outcomes
  • Measures of "client centricity"
  • NDIS framework
  • Fostering innovative partnerships with Microsoft, SummerHill & Enliven for growth
  • Looking outside the square for industry benchmarks for comparison opportunities within the open market

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