In our third Podcast Matt Whale - MD of How to Impact and Head of Innovation and Strategic Insight for Deepend Group speaks with Annie Doyle - Chief Executive Officer at Civic Disability Services Limited.

Annie is an advocate for "social justice as a platform" and an inspiring leader in innovation within the disability sector. She is a management professional with more than 20 years experience, with the last 9 years in Non-for-profit disability.

In the next deep dive of the series into health and wellness Matt Whale covers the following topics:

• Accelerated learning curve through COVID-19
• Barriers, bureaucracy and the red tape within a process driven system
• Clinical professionals changed the way services are provided to clients using user friendly systems
• Staff fortitude, champions within the business, rising to the challenge
• Staff developed new ways to facilitate routines, hygiene practices and communications with clients
• Innovation journey - online tools developed quickly to provide continued services to clients utilising digital technologies
• New behaviours - "Civic at Home" on-line digital platform
• Telehealth opened doors to provide better outcomes
• Measures of "client centricity"
• NDIS framework
• Fostering innovative partnerships with Microsoft, SummerHill & Enliven for growth
• Looking outside the square for industry benchmarks for comparison opportunities within the open market