Customer-led Technology
Services & Solutions

Transformation & Strategy

Customer-Led Tech Transformation

Digital Strategy & Prioritisation

AI Strategy and POC Development

Strategic Design

Business Case Development

Technology & Artificial Intelligence

Technology Strategy

AI Application Development

Applications & Platform Dev.

Mobile Application Dev.

Cloud Infrastructure

Website & Digital Products

Website Design & Development

Digital Products

Mobile Apps

UI/UX Design & Prototyping

User Testing

Digital Brand Development

Content, Marketing & Analytics

Brand Visibility Engine

Digital Marketing & Content Strategy

SEO/GEO & Copywriting

Social Media Marketing

CRM & Email Marketing

Performance Tracking & Analytics
Insight & Opinions

Transformation & Strategy

Exploring the shifts redefining business and brand impact

Websites & Digital Products

Showcasing the craft of seamless, scalable user experiences

Technology & AI

Decoding complex innovations and their practical potential

Content, Marketing & Analytics

Unlocking value through insight-driven storytelling

//Research & Whitepapers

Key insights, toolkits and more

//Events & Podcasts

Deepend comes together to deliver change

/Working with Us

Sharing our culture and team stories

/Awards

Showcasing our best work
Case Studies
About Us
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CUSTOMER-LED TECHNOLOGY DESIGNED FOR IMPACT

Transforming customer-led technology into digital experiences that build trust, deliver clarity and create lasting impact.

Deepend is Australia’s leading customer-led technology business. For 25 years, we’ve helped organisations design and deliver digital experiences that drive measurable impact.

Combining strategic clarity, design expertise, and technical excellence, we create technology that builds trust between brands and their customers.

Our approach is guided by our pillars of Good Design, Trusted Delivery, and Real Impact. These values shape how we work, who we partner with, and the outcomes we deliver.

Whether you need a full digital transformation or a smarter way to connect with customers, Deepend is ready to help. Get in touch and start your project today.

Contact Us
Navitas

Designing a World-Class Digital Student Experience for Navitas
University students
Homepage view of the Navitas Orientation Go app on mobile phone

Services & Solutions

We help organisations design, build and optimise digital experiences that deliver clarity, performance and long-term value.
Our Services & Solutions span strategy, experience, technology and continuous improvement - ensuring every part of your digital ecosystem works together seamlessly.

Explore Services and Solutions

Transformation & Strategy

Technology & Artifical Intelligence

Website & Digital Products

Content. Marketing & Analytics
Adelaide Airport
Adelaide Airport
Transforming Tenant Experience with Adelaide Airport’s Digital Portal
Royal Flying Doctors
Royal Flying Doctors
Best-in-class technical expertise empowers one of Australia’s leading medical organisations
Umbraco Upgrade​
Umbraco Upgrade​
Insuring your future with a long-term Umbraco upgrade​
National Acoustics Laboratories
National Acoustics Laboratories
Commercialising an innovative hearing health app delivering 100% remediation success for kids with SPD
ReachOut PeerChat
ReachOut PeerChat
Creating a safe, anonymous online mental health service to help young people feel heard and supported
NSW Department of Finance, Services and Innovation
NSW Department of Finance, Services and Innovation
Using artificial intelligence to better guide users and lighten the load on a call centre under pressure
Teachers Health Fund
Teachers Health Fund
Data-driven UX doubles member conversion rates
Leveraging AI to predict Customer Churn
Leveraging AI to predict Customer Churn
Leveraging AI to predict Customer Churn
TEEG
TEEG
Building a lean, high security site platform to service the TEEG portfolio
Queensland Public Trustee
Queensland Public Trustee
Revitalising Queensland Public Trustee’s website with user-centered, seo-driven content to achieve their business goals
Essential Energy

From Risk to Reliability: Digitalising Essential Energy's Streetlight Reporting
Essential Energy worker repairing streetlight
Customer service representative helping a customer at Essential Energy

Engineering Value in the AI Age

Digital experiences now serve two audiences: the people who use your services and the AI agents increasingly acting on their behalf. Deepend helps organisations adapt to this shift with AI-ready digital ecosystems that are structured, discoverable and machine-actionable.

Our AI services enhance visibility, strengthen trust and unlock secure, high-value use cases by:

  • Making your brand machine-readable and visible to LLMs and AI agents.

  • Elevating the human moments of trust that AI cannot replicate.

  • Safely connecting your proprietary data to public AI models through secure orchestration layers.

We design clarity, trust and intelligence into your digital estate - ensuring your organisation stays visible, relevant and competitive in an AI-mediated world.

Brand Visibility Engine

Content Strategy in the Era of AI Agents
25 years, and counting
Our History

25 years, and counting

We are the most established customer-led technology agency in the country. We help companies make the most of technology-fueled change by understanding human need and balancing it with deep technical capability - solving problems that create positive change.

Our People
Ben Blanks

Technical Lead

Ben Blanks

Rodney Chan

Frontend Developer

Rodney Chan

Tim Fletcher

Chief Technology Officer

Tim Fletcher

Jackie-Lee Hughes

Lead Experience Designer

Jackie-Lee Hughes

Hamilton Jones

Head of Strategy (AI & Transformation)

Hamilton Jones

Matt Griffin

Founder & Chief Executive

Matt Griffin

Chris Crammond

Managing Partner

Chris Crammond

Edwina Brook

Managing Director - History Will Be Kind

Edwina Brook

Isaac Nault

Production Manager

Isaac Nault

Kath O'Malley

Studio Manager

Kath O'Malley

Greg Brine

Lead Producer

Greg Brine

Anthony Brian

Finance Director

Anthony Brian

Alex de Lusignan

Content Director

Alex de Lusignan

Thom Landers

Director - Brand Communications

Thom Landers

Rangi Biddle

Technology Lead

Rangi Biddle

Peng Zhou

Frontend Developer

Peng Zhou

Amy Batey-McManus

Studio, Events & Marketing Coordinator

Amy Batey-McManus

Shravya Palaneer Mohan

Digital Producer

Shravya Palaneer Mohan

Let’s bring your next big idea to life.

Whether you need a full digital transformation or a smarter way to connect with customers, Deepend is ready to help. Get in touch and start your project today.

Contact Us